4 months ago
Remote, India or Bengaluru, IndiaSenior

Responsibilities

  • Partner with Solution Architects to deliver enterprise contact center solutions.
  • Provide technical advisory support during business process reviews and identify customer requirements and processes.
  • Translate functional user stories into technical details and implementation solutions.
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
  • Develop solution designs and integrations using programming best practices.
  • Lead development teams, distribute tasks, and perform code reviews.
  • Deliver technical end-user training and documentation.
  • Take the lead technical role on enterprise projects with minimal direction.

Requirements

  • Hands-on programming experience with Python, JavaScript, Java, C#, .NET, or Node.js.
  • Experience building integrations across multiple systems and REST APIs.
  • Knowledge of JSON and related services.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation and Lambda integrations.
  • Experience implementing CI/CD or infrastructure as code.
  • At least 15 years of full-time education.

Benefits

  • Remote and in-person work options are available.
  • Certain roles may require up to 25% travel.
  • Flexible work arrangements support personal and family responsibilities.
  • The company promotes collaborative communication through town halls and company meetings.
  • Employees participate in team celebrations and social events.

Categories

NeuraFlash, Part of Accenture

About NeuraFlash, Part of Accenture

501-1,000 employees

NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.

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