ServiceNow Developer SME
General Dynamics Information Technology16 hours ago
Remote, United StatesStaff+
Base Salary
$157k - $213k/yr
Responsibilities
- Architect, build, and customize ServiceNow solutions, scoped applications, modules, and workflow automations.
- Develop and review JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.
- Build and maintain ServiceNow integrations using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub.
- Customize user interfaces, forms, reports, dashboards, and workflows to meet business and mission requirements.
- Establish development standards, conduct architecture and code reviews, approve critical changes, and mentor team members.
- Lead platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines.
- Oversee user and role administration, system maintenance, health checks, end-user support, and troubleshooting.
- Translate stakeholder requirements into functional technical specifications and advise leadership on platform roadmaps.
- Lead technical process reviews, postmortems, continuous improvement, customer demos, whitepapers, BOEs, and design documentation.
- Drive methodology and standards changes, manage customer deliverables, lead knowledge sharing, and support innovation projects and technology pilots.
Requirements
- 10+ years of related experience.
- Technical training, certification(s), or a degree.
- Deep expertise developing and customizing ServiceNow applications and modules, especially ITSM.
- Expert proficiency with SOAP, REST, IntegrationHub, MID Server, and web services integrations.
- Expert scripting ability with at least one language, preferably JavaScript.
- Strong understanding of Import Sets, Transform Maps, CMDB, troubleshooting, debugging, and technical solution development.
- Understanding of the software testing lifecycle from smoke testing through integration and production deployment.
- Ability to document and create functionality aligned with customer value streams and communicate as a high-level technical authority.
- Ability to lead customer interactions, negotiate with technical and non-technical stakeholders, mentor team members, and influence stakeholders at all levels.
- Ability to drive process improvements, manage deliverables, learn technologies quickly, and work in a rapid software development environment.
- ServiceNow Certified Systems Administrator certification.
- U.S. citizenship and ability to pass a background check and obtain DHS HQ EOD Public Trust and final suitability before and during employment.
Benefits
- Remote work from any location with a full-flex work week.
- Comprehensive medical, dental, vision, disability, life, accident, critical illness, and business travel insurance options.
- 401(k) plan with company match and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, parental, military, bereavement, jury duty, and holiday leave, including up to 160 hours of paid family leave for eligible employees.
- Typically 15 paid leave days and 10 paid holidays per calendar year for new employees, prorated based on hire date.
- AI-powered career development tools and internal mobility support.
- Scheduled for 40 hours per week with less than 10% travel.
- Identity verification involving virtual interviews, camera use, and biometric data processing.
Tech Stack
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.