2 months ago
Berlin, GermanySenior
Responsibilities
- Collaborate with account executives, solutions architects, service teams, and support teams to provide ongoing technical customer coverage.
- Define technical success plans that align Elastic solution consumption and deployment with customer business objectives and critical metrics.
- Guide customers through onboarding, adoption, implementation, sustained usage, and expansion of Elastic solutions.
- Identify and eliminate technical friction and provide personalized, hands-on solutions for customer environments.
- Translate customer business needs into technical requirements for Elastic solutions.
- Review customer consumption and proactively recommend upgrades and enhancements that increase value and usage.
- Identify expansion opportunities and foster customer relationships that support increased annual recurring revenue.
- Perform a high percentage of work onsite with customers and travel as required.
Requirements
- Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer is required.
- Hands-on experience with Elastic solutions or equivalent technologies is required.
- Fluency in German and English is required; French fluency is a plus.
- Experience with Elastic Observability, Security, Enterprise Search, or the Elastic stack is a plus.
- A bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
- Strong technical, communication, presentation, relationship-building, problem-solving, and project coordination skills are required.
Benefits
- Health coverage for employees and families in many locations.
- Flexible locations and schedules with the ability to craft a personal calendar for many roles.
- Generous vacation days each year.
- Elastic matches up to $2,000 or local currency equivalent for financial donations and provides up to 40 volunteer hours annually.
- At least 16 weeks of parental leave.
- The role is part of a distributed company but requires a high percentage of onsite customer work and travel.
Tech Stack
ElasticsearchKibanaLogstash
Categories
Solutions Engineering
About Elastic
Elastic builds the Elasticsearch-based platform for enterprise search, observability (logging, metrics, APM), and security (SIEM/endpoint). It sells subscriptions and Elastic Cloud managed services with usage-based pricing, combining open source and proprietary features through Elasticsearch and Kibana. Founded in 2012 and headquartered in San Francisco, Elastic is publicly traded on the NYSE and is used by more than half of the Fortune 500.