3 days ago
Remote, India +2 moreSenior
Responsibilities
- Design and deliver internal developer platforms, CI/CD pipelines, reusable tooling, and standardized development environments.
- Build self-service capabilities, documentation, and paved workflows that improve developer onboarding and productivity.
- Implement AI-enabled software development practices and automate build, test, and release processes.
- Use software delivery and quality metrics to identify bottlenecks, prioritize improvements, and measure impact.
- Contribute to technical designs and frameworks balancing usability, scalability, security, and operational reliability.
- Partner with platform, security, and application teams to drive adoption of developer experience improvements.
- Mentor engineers through code reviews, design reviews, pairing, and knowledge sharing.
Requirements
- Strong hands-on software engineering experience with Python, Java, or another modern programming language and production-quality software or developer tooling.
- Experience in developer productivity, DevOps, or platform engineering, including complex technical initiatives and cross-team collaboration.
- Strong experience with CI/CD systems, version control, automated testing frameworks, and cloud-native development environments, preferably AWS.
- Experience using software delivery metrics such as deployment frequency, lead time, build reliability, or change failure rate.
- Ability to influence adoption through collaboration, technical judgment, clear communication, and cross-team partnership.
- Experience with developer infrastructure, observability, and testing technologies such as GitHub, Terraform, Honeycomb, Gremlin, Playwright, or comparable tools.
- Understanding of how AI is changing software development and ability to evaluate and apply emerging tools and practices.
- Preferred experience integrating AI-powered developer tools, code assistants, agents, or automation into engineering workflows.
- Preferred experience working in large-scale SaaS or distributed engineering organizations.
Benefits
- Flexible-first ways of working.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- The role supports technology used by more than 8,000 organizations worldwide.
- The interview process typically includes no more than five interviews.
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.