3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI to address business challenges and automate processes.
- Develop, validate, and continuously improve production-ready enterprise software and intelligent workflows.
- Troubleshoot and resolve incidents across multiple components of critical business systems.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Work independently as a subject-matter expert and contribute solutions during team discussions.
Requirements
- At least 7.5 years of overall professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management, incident management, and service request fulfillment.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Familiarity with the ITIL framework and its application in service management.
- Strong analytical, problem-solving, collaboration, and communication skills.
- 15 years of full-time education.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.