Senior ServiceNowEngineer ITSM and ITOM
Rockwell Automation4 days ago
Bogotá, ColombiaSenior
Responsibilities
- Develop and configure ServiceNow ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules.
- Implement and improve workflows, business rules, UI policies, and automation for ITSM and ITOM processes.
- Design integrations with external systems using REST, SOAP, APIs, and ServiceNow IntegrationHub.
- Manage and enhance the CMDB, including data integrity, CSDM alignment, configuration item lifecycle management, Discovery, and Service Mapping.
- Troubleshoot complex issues involving ServiceNow ITSM and ITOM modules.
- Collaborate with IT teams, partners, and end users to gather requirements and provide solutions.
- Maintain technical documentation for configurations, customizations, and integrations.
- Ensure compliance with IT security standards, best practices, and governance requirements.
- Participate in Agile development activities such as sprint planning, reviews, and daily stand-ups.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Excellent English proficiency and fluency to communicate with people at all levels.
- At least 5 years of hands-on ServiceNow development experience focused on ITSM and ITOM modules.
- Proficiency in JavaScript, ServiceNow Glide scripting, HTML, and CSS.
- Experience with ITSM concepts, the ITIL framework, and ITOM practices.
- Experience with ServiceNow Discovery, Event Management, and CMDB lifecycle management.
- Experience with REST and SOAP API integrations and ServiceNow IntegrationHub.
- Familiarity with ServiceNow Flow Designer, Studio IDE, and Update Sets.
- Experience with cloud-native infrastructure and cloud discovery tools is preferred.
- Knowledge of ServiceNow Agent Client Collector and advanced CMDB features is preferred.
- Experience with Agile methodologies such as Scrum or Kanban is preferred.
- ServiceNow certifications such as CSA, CAD, ITSM, or ITOM Implementation Specialist are preferred.
Benefits
- Comprehensive mindfulness programs with a premium Calm membership.
- Volunteer paid time off available after 6 months of employment for eligible employees.
- Volunteer hours and personal charitable donations may qualify for the company’s matching program.
- Employee Assistance Program.
- Personalized wellbeing programs through the OnTrack program.
- On-demand digital course library for professional development.
- Hybrid work arrangement requiring work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless there is a business obligation outside the office.
Tech Stack
Categories
About Rockwell Automation
Rockwell Automation builds industrial control hardware and factory software for manufacturers, and sells services and systems to design, operate, and maintain automated plants. Its Allen-Bradley controllers, drives, and safety products pair with FactoryTalk software and MES to support discrete and process industries. Founded in 1903 and headquartered in Milwaukee, it is a public company on the NYSE (ROK) with global sales, partners, and OEM customers.