Machine Learning Engineer, GAI Search Platform - Moveworks
ServiceNow4 months ago
Mountain View, CA, USAMid Level
H1B sponsor
Base Salary
$140k - $217k/yr
Responsibilities
- Develop the search platform and new LLM-enabled generative AI features.
- Enable product teams to build applications, ship prototypes at scale, and evaluate and iterate on ranking improvements systematically.
- Develop evaluation metrics and methodologies for search models using LLMs.
- Address quality, security, privacy, performance, and scalability requirements for enterprise search.
- Partner with product, ranking, design, infrastructure, data science, user experience, customer success, and engineering teams.
Requirements
- 3+ years of engineering experience.
- Experience with traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
- Background in text processing, information retrieval, natural language understanding, or machine learning.
- Passion for helping product and ranking teams scale solutions and improve customer impact.
- Experience with or interest in learning large language models, retrieval augmented generation, and agents is preferred.
- Python experience and contributions to mature Python libraries, platform code, or open-source repositories are preferred.
- Golang experience is a nice-to-have.
Benefits
- Base pay of $139,700–$216,500, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.