ServiceNow Developer Sr Principal
General Dynamics Information Technology3 days ago
Remote, United StatesStaff+
Base Salary
$147k - $199k/yr
Responsibilities
- Architect and automate ServiceNow ITAM and CMDB capabilities.
- Design and configure SAM and HAM workflows covering licensing, software models, normalization, reclamation, and asset lifecycle management.
- Align platform architecture with CSDM and maintain CMDB health through certification, discovery, reconciliation, and health assessments.
- Develop ServiceNow scripts, business rules, Flow Designer workflows, Service Portal widgets, applications, client scripts, and integrations.
- Build integrations between ServiceNow and external systems using IntegrationHub, REST/SOAP APIs, and MID Server configurations.
- Establish hardware and software asset data governance policies and support audit readiness and licensing compliance.
- Gather requirements, produce technical specifications, estimates, deployment plans, and technical or functional documentation.
- Support platform upgrades, testing, troubleshooting, process reviews, postmortems, and continuous improvement.
- Provide technical guidance, conduct code reviews, create architecture documentation, and mentor junior developers.
- Maintain current ServiceNow and industry certifications and obtain additional certifications as needed.
Requirements
- 8+ years of related experience.
- Technical training, certification(s), or a degree.
- Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM.
- Experience designing, implementing, and optimizing SAM, HAM, and CSDM structures and completing full-cycle SAM and/or HAM implementations.
- Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement through disposal.
- Experience with ServiceNow platform architecture, Flow Designer, IntegrationHub, Discovery, Service Mapping, Performance Analytics, ITSM, or ITOM.
- Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.
- Ability to analyze requirements, troubleshoot issues, develop technical solutions, document functionality, and create estimates and deployment plans.
- Understanding of the Agile software testing lifecycle from smoke testing through integration testing and production deployment.
- Strong organizational, communication, analytical, problem-solving, debugging, and learning skills.
- Ability to coach, guide, and mentor junior developers and collaborate with technical and non-technical stakeholders.
- Required ServiceNow Certified Systems Administrator certification.
- Must be able to pass a background check to obtain Public Trust.
- Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.
Benefits
- Remote work with a full-flex work week.
- Comprehensive medical, dental, vision, wellness, and disability benefits.
- 401(k) plan with company match and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year plus 10 paid holidays, prorated based on hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel insurance offerings.
- Scheduled for 40 hours per week with less than 10% travel.
- Remote location may be any location.
Tech Stack
JavaScriptSOAP
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.