3 days ago
San José, Costa RicaMid Level
Responsibilities
- Provide technical solutions and escalation support for partner product and API questions.
- Troubleshoot, debug, evaluate, and resolve system alerts and complex technical issues.
- Identify partner integration blockers and build solutions to unblock implementations.
- Write code samples, tutorials, and technical articles for the developer community.
- Develop automation, scripts, tools, and software enhancements to reduce operational workload.
- Perform software deployments, migrations, system and host management, and operational support.
- Audit partner behavior for compliance with program policies and identify API misuse patterns.
- Lead root-cause analysis and recommend architectural improvements to engineering teams.
- Own support workflow design and drive projects that improve the developer support experience.
- Analyze support trends and provide data-driven feedback to product and engineering teams.
- Collaborate on critical-event communications, author post-incident reviews, and present findings to leadership.
- Mentor L4 Support Engineers and lead knowledge-sharing initiatives.
Requirements
- At least 3 years of technical support or software development experience.
- Experience troubleshooting and debugging technical systems or working in development or technical support.
- Experience working with REST API-based services.
- Experience working with databases and SQL.
- Experience developing automation, testing, or monitoring frameworks.
- Preferred: knowledge of web services, distributed systems, and web application development.
- Preferred: experience with REST web services, XML, JSON, or software development.
- Preferred: knowledge of at least one of Java, C#, JavaScript, Python, Ruby, or Perl.
- Preferred: knowledge of UNIX/Linux operating systems.
- Preferred: knowledge of AWS or other cloud technologies.
- Preferred: experience with data analytics and using metrics to identify problems or experience in an operational role.
Benefits
- The posting provides information about workplace accommodations during the application and hiring process.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.