1 day ago
Amsterdam, NetherlandsSenior
Responsibilities
- Scope technical requirements with customers early in the implementation lifecycle.
- Serve as the primary technical point of contact for integrations, onboarding, and product rollouts.
- Troubleshoot production integration issues and guide customers toward scalable long-term solutions.
- Collaborate with product and engineering teams to identify and resolve implementation friction.
- Improve documentation, tooling, and internal processes to make future implementations faster and smoother.
- Feed real-world customer feedback into product decisions.
Requirements
- 4 to 5 or more years of experience in customer-facing technical roles such as field engineering, solutions engineering, technical implementation, or integration delivery.
- Hands-on experience troubleshooting technical integration issues in production environments.
- Working knowledge of modern web application stacks and APIs, including webhooks and event-driven architectures.
- Production experience with Node.js, TypeScript, or JavaScript.
- Experience with relational databases such as PostgreSQL, including data modeling for integrations.
- Ability to scope technical requirements and design implementation approaches with customers.
- Experience writing technical documentation, API guides, or customer-facing implementation materials.
- Strong cross-functional collaboration and communication skills, including translating complex technical concepts for non-technical stakeholders.
- Domain expertise in KYB, KYC, AML, or regulated onboarding is strongly preferred; former fintech Product Owners or Managers who ran onboarding or KYC programs are also considered.
- Familiarity with Docker, Kubernetes, message queues, or cloud platforms is a plus.
- Comfort working in fast-moving, ambiguous environments with evolving processes.
- Availability within European timezones.
Benefits
- Fully remote within European timezones.
- Being in or near Amsterdam is a strong plus.
- The full team gathers in person every six weeks for a company-wide collaboration week.
- Transparent, non-negotiable leveling system with consistent pay for employees at the same level.
Categories
Forward Deployed