Global Software Support Engineer
Applied Materials2 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Analyze and collaborate on resolving customer equipment software application and systems issues of moderate complexity.
- Investigate high-value customer problems, systemic bugs, and software failures.
- Provide customer software support through the software ticketing system.
- Deliver timely updates and reports to stakeholders on key customer software issues.
- Create, test, and verify Software Change Notifications and Key Feature Procedures.
- Develop customer-focused documentation for external software features.
- Contribute to equipment software specification, design, testing, and documentation reviews.
- Assist with training junior engineers and detailed product operation.
Requirements
- Requires 4 to 8 years of experience.
- Requires expanded conceptual knowledge in the relevant discipline and the ability to solve straightforward problems using technical experience and judgment.
- Provides informal guidance to new team members without supervisory responsibility.
- Must be willing to relocate to Dholera, Gujarat, after approximately 1 to 1.5 years.
- The role requires travel 50% of the time.
Benefits
- Supportive work culture focused on learning, development, and career growth.
- Employee health and wellbeing programs and professional growth support.
- Full-time, regular employment in Bangalore, India, with relocation eligibility.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.