Software Engineer, Industrial IOT
Magna International Inc.2 months ago
Troy, MI, USASenior
Base Salary
$67k - $124k/yr
Responsibilities
- Onboard customers to Magna products or services and guide them through installation and update issues.
- Diagnose and resolve complex customer-reported technical issues promptly.
- Act as the primary point of contact and provide clear, empathetic communication throughout the support process.
- Educate and train customers on product usage through instructions and training sessions.
- Provide customer feedback to product development teams to support continuous improvement.
- Manage and resolve customer complaints professionally.
- Analyze recurring technical issues to identify patterns and contribute to system and product improvements.
Requirements
- At least five years of experience as a customer success engineer or in a customer-facing or technical support role.
- Bachelor’s degree in computer science, information technology, or a related field is preferred; equivalent experience may be considered instead of a degree.
- Familiarity with Industry 4.0 practices and a good understanding of IT/OT infrastructure.
- Customer-centric approach focused on understanding and addressing customer needs.
- Experience collaborating with cross-functional teams to resolve issues and improve products or services.
- Ability to adapt to new technologies, changes, and learning opportunities.
- Willingness to travel domestically and internationally 25% of the time.
Benefits
- Regular, permanent employment.
- Domestic and international travel requirement of 25%.
- Eligible positions may receive an annual performance-based bonus.
- Equal opportunity employer with a diverse and inclusive work environment.
Categories
Solutions Engineering