2 hours ago
Remote, JapanSenior
Responsibilities
- Architect, develop, deploy, and operate production conversational AI agents at enterprise scale.
- Own the full AI agent lifecycle from early pilot through launch, evaluation, and ongoing improvement.
- Build reusable agent frameworks for different industries and integrated customer-interaction use cases.
- Collaborate directly with enterprise decision-makers to solve high-priority business problems.
- Drive design partnerships involving agent architectures, self-service features, and generative development workflows.
- Integrate emerging voice models into enterprise-grade deployments.
- Establish standards for constructing, evaluating, and improving AI agents in production.
- Feed field-learned patterns and customer problems into the evolution of the platform, tools, and product roadmap.
Requirements
- Hands-on experience building and operating end-to-end production systems at scale.
- Strong technical problem-solving ability in rapidly changing and ambiguous environments.
- Experience developing or operating AI/LLM-powered systems in production is strongly valued.
- Working knowledge of AI agent evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
- Familiarity with React, TypeScript, and/or Go is advantageous.
- Ability to work directly with customers to understand problems and deliver practical technical solutions.
- Clear and persuasive communication with both engineers and executives.
- Ability to balance competing priorities and align technical and business teams.
- Startup founder, early engineer, or other high-ownership experience is highly valued.
Benefits
- Build AI agents operating in production at meaningful scale.
- Work directly with leaders at globally recognized enterprises and high-growth startups.
- Influence the direction of NiCE's AI agent platform through customer-driven problem solving.
- Operate with autonomy and end-to-end ownership across the agent lifecycle.
- Work with current AI models, infrastructure, and research.
- Individual-contributor role reporting to a manager.
Tech Stack
Categories
Forward Deployed
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.