24 hours ago
Responsibilities
- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
- Lead, coach, hire, mentor, and scale high-performing Solutions Engineering teams across regions and verticals.
- Operate as a player-coach by participating in strategic deals while developing team capabilities.
- Support complex six-figure sales cycles through technical guidance, solution architecture, demonstrations, product evaluation, and sales expertise.
- Serve as a trusted technical advisor and executive point of contact for large customers.
- Partner with Sales, Product, Marketing, R&D, Success, Engineering, and Services on verticalized GTM motions and solution strategy.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
- Build reusable solution frameworks and industry-specific technical assets.
- Advocate for customer needs internally to influence product roadmap and prioritization.
- Represent the company and Solutions Engineering function in executive meetings and strategic events.
- Translate AI product capabilities into tangible business impact for C-level stakeholders.
Requirements
- At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or related individual contributor.
- At least 3 years of experience leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
- Experience selling AI, data, or highly technical products is preferred, or demonstrated curiosity about and use of AI.
- Ability to operate effectively amid ambiguity and pressure while solving challenging customer problems.
- Track record of delivering revenue results and producing accurate forecasts while developing teams.
- Excellent communication and presentation skills.
- Humble, collaborative attitude with a willingness to learn and support customers and team members.
Benefits
- Hybrid working policy with an expectation of at least three days per week in the office.
- Eligibility for the corporate bonus program or sales incentive and Restricted Stock Units for regular employees.
- Health, wellbeing, family, time-away, and financial-future benefits and resources, varying by location.
- Equal opportunity employment and consideration under applicable fair-chance hiring ordinances.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.