4 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Own end-to-end technical onboarding of customers onto Amazon Ads solutions.
- Diagnose and resolve technical issues across AWS services in collaboration with customers and internal engineering teams.
- Translate customer questions, pain points, and feature requests into engineering and program requirements.
- Partner with engineering, product, program, delivery, and AWS service teams to resolve issues and influence the product roadmap.
- Monitor customer health, identify risks, and drive adoption and customer value realization.
- Create onboarding runbooks, troubleshooting guides, and knowledge base articles.
- Manage multiple onboarding engagements, including milestones, dependencies, and deliverables.
- Conduct technical design sessions, whiteboard architectures, write code, and refine solution designs for complexity, scale, and performance.
Requirements
- At least 3 years of experience in a Solutions Architect, Cloud Engineer, or similar customer-facing technical role.
- Hands-on experience implementing AWS services in distributed computing environments, including AWS CloudFormation, Amazon S3, AWS Glue, Amazon Athena, Amazon EventBridge, AWS Lake Formation, and AWS Clean Rooms.
- Proficiency in SQL and Python for data analysis, scripting, and automation.
- Experience managing technical projects with multiple stakeholders and competing priorities.
- Strong written and verbal communication, problem-solving, troubleshooting, and root-cause analysis skills.
- Preferred: 5 or more years of IT implementation experience and expertise designing and implementing cloud computing technologies.
- Preferred: experience leading business software design, development, and deployment at scale or recent hands-on infrastructure, networking, compute, storage, and virtualization experience.
- Preferred: familiarity with Boto3 or AWS SDKs, privacy-enhancing technologies, data collaboration concepts, AWS certification, customer success, technical account management, support engineering, cross-time-zone collaboration, or advertising technology platforms.
Benefits
- Collaborative and inclusive team culture focused on continuous learning, knowledge sharing, and customer impact.
- Work involves direct customer engagement, collaboration with delivery and AWS service teams, and participation in technical design and governance discussions.
- Workplace accommodations and application or onboarding support are available for candidates with disabilities.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.