1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Configure and support packaged and SaaS applications, including managing releases and maintaining system stability.
- Develop and configure ServiceNow HRSD applications such as HR Case Management, Employee Service Center, and HR Knowledge Base.
- Customize forms, workflows, UI policies, business rules, catalog items, and record producers.
- Design workflows and automations for onboarding, offboarding, employee lifecycle events, case routing, approvals, and task management.
- Develop integrations using REST/SOAP APIs and IntegrationHub with HR systems and identity tools.
- Write and maintain server-side and client-side JavaScript, including Business Rules, Script Includes, and Client Scripts.
- Monitor application performance, troubleshoot issues, and implement improvements for availability, reliability, compatibility, and performance.
- Gather requirements with cross-functional teams, document configuration changes, maintain knowledge base articles, and provide guidance to junior team members.
Requirements
- At least 2 years of experience with ServiceNow Human Resource Service Delivery (HRSD).
- 15 years of full-time education are required.
- Proficiency in ServiceNow HRSD and strong knowledge of ServiceNow platform capabilities and configuration options.
- Experience with APIs, integration techniques, low-code development platforms, and application customization.
- Experience with Flow Designer, legacy workflows, REST/SOAP APIs, IntegrationHub, JavaScript, Business Rules, Script Includes, and Client Scripts.
- Ability to analyze system performance, solve technical problems, implement stability improvements, work independently, and contribute as a subject-matter expert.
Benefits
- The position is based at the employer’s Bengaluru office.
Tech Stack
JavaScriptSOAP
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.