Lead Forward Deployed Engineer
InformaticaResponsibilities
- Own end-to-end architecture, development, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design and ship Agentforce systems involving agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns.
- Own data modeling, processing pipelines, data readiness, and integrations across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.
- Develop proofs of concept and MVPs, codify reusable patterns and frameworks, and create internal playbooks and tooling.
- Mentor engineers through code reviews, pair sessions, and shared codebases.
- Provide technical leadership on at-risk deployments and communicate field insights to Product and Engineering.
- Partner with Deployment Strategists to translate customer business challenges into deployable agentic solutions.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with familiarity with the others.
- Production experience integrating LLMs, using LangChain or LlamaIndex, prompt engineering, and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, with proficiency in Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Clear communication with engineering peers, customer architects, and executive stakeholders.
- Business-level proficiency in Arabic and English.
- Ability to travel to customer sites as needed.
- Preferred: Salesforce certifications such as Administrator, Platform Developer I/II, Agentforce Specialist, or System Architect.
- Preferred: familiarity with DevOps/CI-CD practices, observability tooling, data governance frameworks, and architecting multi-customer or multi-system solutions.
Benefits
- Salesforce provides benefits and resources intended to support balance and well-being.
- The role requires travel to customer sites as needed; no specific work arrangement or compensation details are stated.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com