6 days ago
Guadalajara, MexicoMid Level / Senior
Responsibilities
- Design and build scalable Salesforce and Service Cloud solutions aligned with business processes.
- Develop Apex classes, triggers, test methods, and batch or asynchronous processes.
- Configure Service Cloud features including case management, queues, automation, knowledge, page layouts, record types, flows, validation rules, and permission sets.
- Implement secure integrations between Salesforce and external systems using APIs and middleware.
- Refactor customizations, improve queries, tune workflows, and optimize system stability and performance.
- Translate user stories into detailed technical designs in collaboration with product owners and business analysts.
- Create technical documentation and support onboarding and knowledge sharing.
- Perform unit testing and support system testing to identify defects and deliver reliable releases.
- Design Salesforce data models, object relationships, and field structures for reporting, analytics, and integrations.
- Investigate production issues, identify root causes, implement fixes, and support maintenance activities.
- Collaborate with distributed teams in a hybrid work model and contribute to continuous improvement.
- Follow organizational security, compliance, and regulatory requirements.
Requirements
- Four to eight years of professional Salesforce development experience, with a strong focus on Service Cloud implementations and customization.
- Hands-on proficiency in Apex, including classes, triggers, test methods, and asynchronous processing.
- Strong understanding of Salesforce configuration, including page layouts, record types, flows, validation rules, and permission sets.
- Knowledge of Salesforce data models and relational design for scalable reporting, analytics, and integration solutions.
- Strong problem-solving, debugging, communication, and stakeholder collaboration skills.
- Ability to work independently in a hybrid environment and coordinate with distributed teams.
- Salesforce Certified Platform Developer I or Salesforce Service Cloud Consultant certification is preferred.
Benefits
- Hybrid work model with collaboration across distributed teams and global stakeholders.
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.