Responsibilities
- Build and maintain post-sales relationships with Dynatrace’s highest strategic customers.
- Guide successful deployment, adoption, configuration, and ongoing usage of Dynatrace products and integrations.
- Triage, diagnose, and provide solutions for complex technical and configuration issues.
- Advise customers on process improvements, product features, configuration, use cases, and expansion opportunities.
- Provide web-based training, discovery, and education activities to support organizational adoption.
- Coach TAMs and provide subject-matter expertise, technical guidance, and best practices.
- Advocate for customers with Support, Product Management, R&D, partner engineers, and account teams.
- Prepare for and participate in monthly and quarterly business reviews with customers.
- Document best practices and communicate technical issues, escalations, workarounds, and support-ticket trends.
- Understand customers’ infrastructure, architecture, business requirements, and regulatory requirements to accelerate resolution.
- Manage executive relationships and discussions with VP and C-level stakeholders.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- At least 4 years of professional experience.
- Experience working with large enterprise customers, including executive leadership.
- Demonstrated leadership, mentorship, organizational behavior, strategic thinking, and tactical execution.
- Exceptional written and verbal communication skills in Spanish, Italian, and English.
- Experience serving as a subject-matter expert for Dynatrace technologies, methodologies, frameworks, and related third-party technologies.
- Professional-level Dynatrace certification or willingness to obtain it within six months.
- Two or more industry-relevant associate-level certifications, such as AWS, Azure, or Kubernetes certifications.
- Strong technical understanding and experience in the SaaS industry.
- Knowledge of one or more relevant cloud, web and application server, mobile, DevOps toolchain, or CMDB/ITSM technologies.
- Strong customer-service orientation, teamwork, collaboration, adaptability, initiative, time management, and self-direction.
- Demonstrated success maintaining high customer satisfaction and retention in a fast-paced environment.
Benefits
- Competitive compensation packages designed to recognize and reward performance.
- Opportunity to work with major cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners.
- Opportunity to work at the forefront of Dynatrace Intelligence and agentic operations innovation.
Tech Stack
Categories
About Dynatrace
Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business. The world relies on software, but what isn’t seen is just how much complexity goes on behind the scenes to make sure everything stays up and running. Most businesses today have huge digital ecosystems made up of software, data flows, applications, and hybrid-cloud environments. As these ecosystems grow in complexity, so do the points of failure. Outages and glitches resulting in grounded flights or failed financial transactions prove how critical it is that software works as expected, making AI-powered observability an essential capability to ensure digital businesses run smoothly and recover quickly — keeping the world working. Dynatrace provides businesses with a holistic view of their entire digital ecosystem, removing the burden of operational monitoring and alert management. By automating these tasks, teams are empowered to transform complexity into their greatest asset and to drive their business forward by focusing on high-impact initiatives, driving topline acceleration, fueling innovation, and delivering experiences customers love.