Senior Software Engineer (Application Operations)
Reward Gateway3 months ago
London, United KingdomSenior
Responsibilities
- Provide L2.5 support for PHP applications on EKS with MySQL, including guarded configuration changes, feature flag operations, scripted runbooks, and bounded code-level fixes.
- Develop and maintain automation scripts, runbooks, playbooks, and remediation tooling to reduce manual toil and improve MTTR.
- Investigate incidents using Datadog, Kibana, and Heap; provide structured diagnostics, impact assessments, and technical support during major incidents.
- Tune application monitoring, dashboards, and alerts, and contribute to service onboarding, operability reviews, service catalog information, SLAs/SLOs, and escalation paths.
- Participate in on-call rotations, problem management, post-incident reviews, KPI reporting, documentation, and continuous operational improvement.
- Collaborate with application engineering, platform, infrastructure, data, SRE, and operations stakeholders.
Requirements
- Proven experience in application support or operations engineering in cloud environments, ideally supporting PHP services on Kubernetes/EKS with MySQL.
- Hands-on capability in a backend language, with PHP preferred and Python or a similar language valuable, for diagnosis, operational scripts, and minor guarded fixes.
- Practical Kubernetes skills including kubectl and Helm, pod and deployment investigation, logs and events, readiness/liveness probes, and safe rollouts and rollbacks.
- Operational fluency with MySQL, including connection and pool issues, slow queries, query plans, replication, backups, and safe data fixes.
- Strong experience with Datadog and confidence using Kibana for log exploration and correlation, plus the ability to use Heap to assess user impact.
- Familiarity with ITSM tooling such as Jira Service Management and ITIL-aligned incident and problem management.
- Experience with feature flag platforms, configuration-as-code, AWS services such as CloudWatch, ALB, S3, and SQS, service onboarding, operability reviews, SLOs, and Service Catalogues is desirable.
- Strong communication, documentation, collaboration, incident-response, and automation-improvement skills are required.
Benefits
- Hybrid work model with attendance at the London office twice per week.
- Standard working hours are 9am–6pm, Monday through Friday.
- On-call rotation is one day in every four, with on-call hours from 6pm–9am and 24-hour weekend coverage when scheduled.
- On-call work is paid at 1.5x the hourly rate.
- Inclusive and accessible recruitment process with reasonable adjustments available.
Tech Stack
About Reward Gateway
Reward Gateway builds an HR SaaS platform for employers to deliver employee benefits, recognition and rewards, discounts, communications, and wellbeing programs across web and mobile. It sells subscriptions to HR teams at mid-market and enterprise companies. Founded in 2006 and headquartered in London, the company operates globally and is part of Edenred following a 2023 acquisition.