1 day ago
Base Salary
$900k - $130k/yr
Responsibilities
- Build and maintain AI troubleshooting and remediation agents for customer logs, embedded traces, telemetry, crash dumps, and other diagnostic artifacts.
- Debug complex customer issues involving embedded software, C++, Linux, SONiC, Docker containers, networking, firmware, and platform integration.
- Design conversational AI workflows for triage, log analysis, root-cause investigation, and corrective-action planning.
- Implement knowledge retrieval using semantic search, embeddings, vector databases, support cases, documentation, GitHub references, and troubleshooting guides.
- Develop production-quality Python tools, log-analysis pipelines, diagnostic automation, and AI workflow integrations.
- Convert recurring issues into reusable AI workflows, remediation playbooks, and support automation while improving prompts, retrieval sources, and output quality.
- Work with customers and internal engineering teams to gather data, communicate findings, validate corrective actions, and resolve issues.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or a related field.
- Practical experience building or applying AI-assisted troubleshooting, remediation, or conversational AI workflows with large language models.
- Strong hands-on Python skills for production tools, log-analysis pipelines, and AI workflow integrations.
- Experience with AI/ML frameworks such as TensorFlow or PyTorch and knowledge-retrieval systems involving semantic search, embeddings, and vector databases.
- Strong log-analysis, root-cause investigation, and hands-on debugging experience in embedded, Linux, SONiC, or Docker environments.
- Ability to validate AI-generated findings for accuracy and communicate technical findings clearly to customers and internal teams.
- Experience with LangChain, LangGraph, or similar AI agent-orchestration frameworks is preferred.
- Experience with AI observability, agent tracing, prompt evaluation, AI workflow regression testing, or measuring recommendation quality is preferred.
- Optical communications, telecom equipment, data center infrastructure, transceivers, or related network/platform knowledge is preferred.
Benefits
- Flexible time off.
- Physical and mental health and wellness benefits.
- Tuition reimbursement and career growth support.
- Free gym, games room, prayer room, subsidized meals, and free coffee and tea.
- Employee stock options and incentive plans.
- Collaborative, innovative, and inclusive workplace culture.
About Lumentum
Lumentum (NASDAQ: LITE) is a global leader in optical and photonic technologies that power the networks and infrastructure behind AI, cloud computing, and next-generation communications. Built on decades of photonics innovation, Lumentum delivers high-performance lasers, modules, and optical subsystems that enable scalable, energy-efficient data center connectivity, advanced telecom networks, industrial manufacturing, and sensing applications. Headquartered in San Jose, California, the company operates R&D, manufacturing, and sales facilities worldwide.