5 days ago
Helsinki, FinlandSenior
Responsibilities
- Define the overall architecture, architecture principles, and high-level structure of customer-delivered ServiceNow solutions.
- Identify use cases and requirements with customer process owners and business stakeholders.
- Translate business and service-management needs into functional and technical ServiceNow solutions.
- Assess integration, security, data, performance, scalability, upgradeability, and maintainability impacts.
- Guide task-specific development teams and support specialists with architecture decisions.
- Contribute to ServiceNow effort estimates and proposal content.
- Act as a technical advisor to customers and support decision-making among business and technical stakeholders.
Requirements
- At least five years of experience in technical ServiceNow consulting.
- Current ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
- At least two relevant Certified Implementation Specialist (CIS) certifications.
- Demonstrated experience architecting solutions that combine multiple ServiceNow product areas.
- Strong experience advising customers strategically, defending architecture decisions, building technical governance models, and supporting stakeholder decision-making.
- Deep understanding of ServiceNow scripting and extension patterns and the ability to guide secure, performant, upgradeable, and maintainable implementations.
- Strong evidence of successful customer relationships and results as a technical specialist.
- Strong experience with technical ownership and directing the work of other specialists.
- Ability to understand stakeholder needs, explain technical alternatives clearly, and reconcile differing viewpoints collaboratively.
- Fluent Finnish and English for consulting work.
- CTA certification or participation in the CTA program, additional ServiceNow training or certifications, ServiceNow AI knowledge, CSDM expertise, ITIL knowledge or certification, software development or systems integration experience, product or process ownership experience, and project management experience are advantageous.
Benefits
- Flexible hybrid and remote work model, with work possible from practically anywhere in Finland.
- Sports and lunch benefits, commuter support, sick-child care service, and comprehensive occupational healthcare.
- Collaborative and skilled team environment with opportunities to influence the role and service development.
- Start date is flexible and agreed according to the candidate’s situation.
- A basic security clearance will be conducted for the selected candidate.
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a Japanese multinational IT services and computing company that provides systems integration, managed services, cloud, and enterprise hardware for businesses and governments. It also develops servers, storage, and client devices for enterprise workloads. Founded in 1935 and headquartered in Tokyo, Fujitsu is publicly listed on the Tokyo Stock Exchange and operates in more than 50 countries.