ServiceNow Integration Lead Architect
Ecolab Inc.2 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead architecture and design of ServiceNow solutions across Customer Service, Field Service, Manufacturing Connected Operations, and Accounts Payable Operations modules.
- Define architecture standards, policies, frameworks, and automation best practices aligned with enterprise architecture, infrastructure, and security policies.
- Create high-level and low-level designs and translate complex business requirements into scalable, maintainable, and upgrade-friendly ServiceNow solutions.
- Design and oversee integrations with CRM, ERP, IoT platforms, SAP, Salesforce, and other enterprise systems.
- Provide technical leadership and mentorship to ServiceNow developers and administrators.
- Conduct design workshops, proof-of-concepts, and solution demonstrations for CSM, FSM, APO, and MCO use cases.
- Optimize existing ServiceNow implementations for performance and maintainability using platform best practices.
- Design workflows and capabilities for case management, portals, omni-channel engagement, workforce scheduling, dispatch, mobile field operations, asset tracking, product catalogs, lifecycle governance, compliance reporting, and analytics.
- Stay current with ServiceNow releases and recommend relevant feature adoption.
- Collaborate with product owners, business stakeholders, portfolio managers, manufacturing stakeholders, and technical teams to align solutions with enterprise goals.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- 8–12 years of IT experience, including at least 8+ years in ServiceNow architecture and integration.
- Strong hands-on experience writing optimized code with JavaScript, Glide APIs, AngularJS, and XML.
- Experience with Virtual Agentic AI, Predictive Intelligence, Workspace, and Process Automation playbooks.
- Strong integration experience with REST/SOAP, IntegrationHub APIs, JDBC, email integrations, and Mid Servers.
- Expertise in at least one of CSM, FSM, APO, or MCO, including relevant workflows, operations, portals, scheduling, product catalogs, lifecycle governance, or compliance capabilities.
- Preferred ServiceNow certifications include any two of CIS-ITSM, CIS-CSDM, CIS-CSM, CIS-FSM, or equivalent.
- Excellent communication, leadership, stakeholder-management, and presentation skills.
Tech Stack
JavaScriptSOAP
Categories