Software Engineering SMTS
Salesforce3 days ago
Base Salary
$149k - $246k/yr
Responsibilities
- Build AI systems that learn from demonstrations and combine reasoning with deterministic execution for reliable workflow automation.
- Develop recovery, verification, workflow state management, failure handling, and secure access capabilities.
- Create evaluations and diagnostics that measure task success, expose regressions, and explain failures.
- Work directly with customers to understand workflows, prototype solutions, validate results, and improve the core product.
- Own substantial technical components from design through deployment and production operation.
- Evaluate model selection, tool use, and context management against reliability, latency, and cost.
- Mentor peers through design reviews and code reviews and participate in hiring.
Requirements
- Independently owned a substantial backend service or system through design, deployment, production failures, and subsequent improvements.
- Hands-on experience building and evaluating LLM-powered systems, including assessing quality and failure modes.
- Ability to reason about concurrency, persistent state, retries, and partial failures in systems performing consequential actions.
- Proficiency in Python, Go, Java, or JavaScript/TypeScript.
- Ability to turn ambiguous customer problems into bounded technical approaches, test them with users, and deliver them to production.
- Willingness to engage directly with customers and discuss technical tradeoffs.
- Helpful experience includes agent tool use, code generation, automated recovery, evaluation frameworks, browser automation, workflow orchestration, enterprise integrations, early-stage products, or customer-facing engineering.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role may be eligible for incentive compensation, equity, and benefits.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.