Senior Lead SRE - Platform Standards, Observability & Production Readiness
JPMorgan Chase2 days ago
Glasgow, United KingdomStaff+
Responsibilities
- Create designs, roadmaps, and programme charters with engineering teams.
- Run observability assessments covering user journeys, alert coverage, journey-level service indicators and objectives, failure modes and effects analysis, and chaos gamedays.
- Score applications against production-readiness standards and enforce go-live requirements.
- Define and validate customer-focused service level indicators, service level objectives, alerts, and metrics queries.
- Design observability and reliability solutions for complex systems while reducing toil and technical debt.
- Mentor technologists and champion site reliability adoption across teams.
- Use and validate enterprise-authorized AI capabilities for reliability engineering, operational decisioning, and estate-scale screening.
- Drive analysis of application and platform interdependencies and contribute to resiliency, recovery, audit, SLO migration, alerting, and internal tooling initiatives.
Requirements
- Formal training or certification in site reliability engineering concepts and advanced applied SRE experience.
- Advanced understanding of SRE culture, principles, observability, white- and black-box monitoring, service level objectives, alerting, and telemetry collection.
- Daily hands-on ability to write and debug PromQL or equivalent queries against a time-series metrics store.
- Experience defining service level indicators and objectives from user journeys and distinguishing customer-facing indicators from component health checks.
- Experience using enterprise-authorized AI capabilities to improve reliability workflows, with strong validation and data-sensitivity practices.
- Ability to establish safe AI usage practices while maintaining resiliency, security, and auditability.
- Advanced software application and technical-process knowledge with considerable depth in one or more technical disciplines.
- Strong communication, mentoring, and evidence-based stakeholder-influence skills.
- Preferred experience with failure modes and effects analysis, chaos or fault-injection experiments, error budgets, resiliency and recovery governance, Dynatrace, Prometheus or Cortex-based metrics platforms, and Grafana.
- Experience influencing teams across lines of business or legal entities without direct authority and working in globally distributed teams.
Tech Stack
GrafanaPrometheus
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.