Senior ServiceNow Platform Engineer
Truist Financial Corporation2 months ago
Richmond, VA, USA +3 moreSenior
Base Salary
$120k - $150k/yr
Responsibilities
- Engineer, support, administer, and continuously improve the enterprise ServiceNow platform and associated applications.
- Design and implement automation using Flow Designer, IntegrationHub, APIs, and platform-native capabilities.
- Build and maintain CI/CD pipelines with source control, automated deployment, automated testing, and release governance.
- Develop and maintain ServiceNow integrations using REST APIs, web services, and integration frameworks.
- Implement automated testing and quality controls using ServiceNow Automated Test Framework (ATF).
- Support platform upgrades, patching, release management, environment strategy, configuration changes, and operational maintenance.
- Monitor platform performance, reliability, alerts, incidents, and service degradation events; coordinate resolution and implement corrective actions.
- Troubleshoot complex configuration, integration, workflow, automation, performance, reliability, and scalability issues.
- Partner with security, risk, compliance, infrastructure, operations, architecture, product, and application development teams.
- Lead complex technical initiatives, establish engineering standards and reusable patterns, and contribute to modernization and developer enablement.
- Mentor junior engineers and provide technical guidance, coaching, design reviews, documentation, and knowledge sharing.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field is required.
- Minimum of 7 years of professional software development experience is required.
- Deep knowledge of multiple programming languages, software architecture, design principles, software development lifecycle, testing, deployment, and security practices is required.
- Preferred qualifications include 5+ years of ServiceNow platform engineering, development, administration, or operations experience and 5+ years supporting enterprise-scale ServiceNow environments.
- Preferred experience includes production ServiceNow administration, operational support, incident response, change management, platform automation, CI/CD, source control, upgrades, releases, patching, and deployment activities.
- Preferred experience includes GitLab, GitHub, or Azure DevOps; ServiceNow integrations using APIs and web services; automated testing and release automation; and Git-based DevOps practices.
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are preferred.
- Experience with ITSM, ITOM, CMDB, CSDM, Discovery, Event Management, or IntegrationHub is preferred.
- Knowledge of AWS or Azure, observability, monitoring, operational analytics, and financial services or other regulated environments is preferred.
- The role requires technical leadership, complex troubleshooting, initiative ownership, mentoring, and coordination across teams.
Benefits
- Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan are available to eligible regular employees working 20 or more hours per week.
- Eligible employees receive at least 10 days of vacation during the first year, 10 sick days, and paid holidays, prorated as applicable.
- Depending on position and division, additional benefits may include a defined benefit pension plan, restricted stock units, and deferred compensation.
- This is a regular, non-temporary position and is office-centric five days per week at one of Truist’s hub locations.
- The annual base salary for work locations in Colorado or Virginia is $120K-$150K.
About Truist Financial Corporation
Truist Financial Corporation provides consumer, small‑business, and commercial banking, plus capital markets, payments, mortgage, and wealth management services across the U.S. It earns interest and fee income from deposits, lending, investment banking, and advisory services delivered through Truist Bank and affiliates. The company was formed in 2019 by the merger of BB&T and SunTrust Banks and is headquartered in Charlotte, North Carolina; it is publicly traded on the NYSE (ticker: TFC).