Senior Systems Operations Engineer
Wells Fargo1 day ago
Responsibilities
- Manage or support installed systems and infrastructure within the Systems Operations function.
- Improve system efficiency and reduce manual intervention through automation and self-healing patterns.
- Review and analyze operational support systems, application software, and system management tools to maintain high availability.
- Lead or participate in production incident response, problem management, change management, root cause analysis, and reliability initiatives.
- Implement and operate application observability using tools such as AppDynamics, Splunk, Elastic, BigPanda, Grafana, and Microsoft Application Insights.
- Support large-scale Java and .NET applications, relational and NoSQL databases, resilient traffic management, fault tolerance, and data replication.
- Collaborate with engineering teams, application teams, vendors, and other technical personnel to resolve issues and meet technical deliverables.
- Lead teams in delivering technical work while following technical process controls and standards.
Requirements
- At least 4 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education.
- At least 3 years of experience leading production application support at scale, including ITIL-aligned incident, problem, and change management.
- At least 3 years of experience implementing application observability with tools such as AppDynamics, Splunk, Elastic, BigPanda, Grafana, or Microsoft Application Insights.
- At least 3 years of experience supporting large-scale Java and .NET applications.
- Strong relational database management system experience with Oracle or MSSQL; MongoDB experience is a plus.
- Experience with application environments spanning on-premises, client-server, hybrid cloud, and public cloud implementations.
- Experience configuring CI/CD tools including Jenkins, Artifactory, Harness, and Terraform.
- Experience reducing operational toil through automation, including Ansible or equivalent, runbook automation, and self-healing patterns.
- Experience operating resilient systems with traffic management, fault tolerance, and data replication.
- Desired experience supporting AI/ML-enabled production systems, including LLM- or agent-based workflows, model observability, data drift, and AI-related incident response.
Benefits
- Health benefits, 401(k), paid time off, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, dependent-child scholarships, and adoption reimbursement.
- Periodic evening and weekend on-call availability is required.
- At least 3 days per week in the office is expected.
- Available locations include Charlotte, North Carolina; Des Moines, Iowa; Minneapolis, Minnesota; and Dallas, Texas.
- Posting end date is October 29, 2026, though the posting may close earlier due to applicant volume.
Categories
DevOpsSite Reliability
About Wells Fargo
Wells Fargo & Company is a U.S.-based financial services firm providing consumer and commercial banking, mortgages, credit, and wealth/investment services to individuals, small businesses, and enterprises. It earns revenue from interest income and fees across retail banking, payments, lending, and capital markets. Founded in 1852 and headquartered in San Francisco, it is publicly traded on the NYSE (WFC) and operates nationally with offices in multiple countries.