3 months ago
Remote, United StatesSenior
Responsibilities
- Deploy and configure agentic AI workflows and AI-powered automations in customer ServiceNow environments.
- Translate customer business requirements into technical architectures and implementation plans.
- Implement NewRocket Agent Packs and AI solutions in enterprise environments.
- Build demos, prototypes, and proof-of-concept implementations with customers.
- Develop integrations between ServiceNow, enterprise systems, APIs, and AI services.
- Build scripts, microservices, automation logic, and integration services.
- Contribute to the NewRocket Intelligence Platform, Value Realization Dashboard, Data Intelligence Platform, Agent Packs, and reusable AI accelerators.
- Participate in customer workshops, discovery sessions, and technical working sessions.
- Communicate architecture, system behavior, and technical tradeoffs to stakeholders.
- Diagnose and resolve issues across AI workflows, integrations, and automation pipelines.
- Ensure deployed AI solutions are secure, scalable, production-ready, performant, and reliable.
- Collaborate with consultants, product engineers, data engineers, AI/ML engineers, and AI Center of Excellence teams.
- Create internal playbooks, reusable deployment patterns, and product feedback.
Requirements
- 5–8+ years of experience in software engineering, systems integration, enterprise platforms, or automation systems.
- Strong foundation in full-stack development, scripting, or enterprise integrations.
- Experience with AI/LLM technologies or AI-powered applications.
- Experience in client-facing engineering or consulting roles.
- Experience with AWS, Azure, or GCP.
- Experience with JavaScript, TypeScript, Python, or similar scripting languages.
- Strong communication skills for explaining technical concepts to technical and business stakeholders.
- ServiceNow development or workflow automation experience is strongly preferred.
- Familiarity with ServiceNow scripting, APIs, platform development patterns, data models, CMDB, workflow/task tables, knowledge management, and enterprise integrations is preferred.
- Experience building AI prototypes, RAG systems, or agent-based workflows is preferred.
- Experience integrating LLM APIs or AI services into enterprise systems is preferred.
- Experience with vector databases, embeddings, or semantic retrieval is preferred.
- Experience contributing to internal platforms, reusable accelerators, or product capabilities is preferred.
Benefits
- Remote role with approximately 25% travel.
- Inclusive workplace and equal opportunity employer with disability accommodations available.
Categories
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.