Lead Infrastructure Engineer - Microsoft 365 Office Client Engineer
JPMorgan Chase10 hours ago
Responsibilities
- Own engineering, deployment, patching, validation, and support for Office 365 Apps across global enterprise desktop environments.
- Plan and execute software releases using pilot groups, deployment rings, quality gates, and rollback procedures.
- Automate deployment, testing, monitoring, and operational processes with scripting and infrastructure tools.
- Troubleshoot complex application and endpoint issues using logs, telemetry, and root-cause analysis.
- Serve as the technical escalation point for software releases, infrastructure incidents, and vendor support engagements.
- Partner with application, security, and infrastructure teams to ensure compatibility, compliance, and operational readiness.
- Use and validate enterprise-authorized AI-assisted recommendations in accordance with data sensitivity, resiliency, security, and auditability requirements.
Requirements
- Formal training or certification in infrastructure engineering concepts and 5+ years of applied experience.
- Deep experience deploying, servicing, configuring, and supporting Microsoft Office 365.
- Strong expertise with Microsoft Configuration Manager (MECM/SCCM), Intune, and endpoint management technologies.
- Experience managing enterprise software releases, deployment governance, validation, and rollback planning.
- Proven troubleshooting and root-cause analysis skills across endpoint and infrastructure platforms.
- Experience using enterprise-authorized AI capabilities in infrastructure engineering workflows, with strong validation and data-sensitivity practices.
- Ability to review AI-assisted recommendations before implementation and escalate uncertainty appropriately.
- Deep knowledge of one specific infrastructure technology and scripting languages.
- Preferred: experience with Microsoft 365 Copilot, Citrix, Azure Virtual Desktop, virtual desktop environments, application compatibility testing, add-ins, enterprise software packaging, telemetry, monitoring, analytics, and automation.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive incentive compensation or forfeitable equity.
- Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- JPMorganChase is an equal opportunity employer and provides reasonable accommodations.
Categories
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.