Service Engineer 2

3 days ago

Hyderābād, IndiaMid Level

Responsibilities

Develop, configure, and customize ServiceNow HRSD and Employee Workflows solutions.
Design and enhance Employee Center Pro portals and employee self-service experiences.
Configure HR Case Management, Lifecycle Events, Knowledge Management, and Employee Journeys.
Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer workflows.
Build and support REST/SOAP integrations using IntegrationHub.
Customize Service Portal and UI Builder components and widgets.
Gather requirements with business stakeholders and functional teams and implement solutions.
Support platform enhancements, defect fixes, upgrades, and production support activities.
Follow ServiceNow development best practices and coding standards.

3–6 years of hands-on experience in ServiceNow development.
Strong experience with HRSD, Employee Workflows, and Employee Center Pro.
Knowledge of JavaScript, Glide APIs, Flow Designer, Service Portal, UI Builder, and IntegrationHub.
Experience with REST/SOAP integrations.
Understanding of HR processes and employee lifecycle management.
Strong debugging, analytical, and problem-solving skills.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
ServiceNow CSA certification is preferred.
CAD certification is a plus.
HRSD implementation experience is advantageous.
Exposure to Agile/Scrum methodologies.
Strong communication, stakeholder management, collaboration, and independent-working skills.

10,000+ employees