Service Engineer 2
Providence2 months ago
Hyderābād, IndiaMid Level
Responsibilities
- Develop, configure, and customize ServiceNow HRSD and Employee Workflows solutions.
- Design and enhance Employee Center Pro portals and employee self-service experiences.
- Configure HR Case Management, Lifecycle Events, Knowledge Management, and Employee Journeys.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer workflows.
- Build and support REST/SOAP integrations using IntegrationHub.
- Customize Service Portal and UI Builder components and widgets.
- Gather requirements with business stakeholders and functional teams and implement solutions.
- Support platform enhancements, defect fixes, upgrades, and production support activities.
- Follow ServiceNow development best practices and coding standards.
Requirements
- 3–6 years of hands-on experience in ServiceNow development.
- Strong experience with HRSD, Employee Workflows, and Employee Center Pro.
- Knowledge of JavaScript, Glide APIs, Flow Designer, Service Portal, UI Builder, and IntegrationHub.
- Experience with REST/SOAP integrations.
- Understanding of HR processes and employee lifecycle management.
- Strong debugging, analytical, and problem-solving skills.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ServiceNow CSA certification is preferred.
- CAD certification is a plus.
- HRSD implementation experience is advantageous.
- Exposure to Agile/Scrum methodologies.
- Strong communication, stakeholder management, collaboration, and independent-working skills.
Benefits
- Full-time position based in Hyderabad.
- Work from office.
Tech Stack
JavaScriptSOAP
Categories
About Providence
Providence is a nonprofit Catholic health system that operates hospitals, clinics, and related care services for patients and communities across the western U.S. It runs 51 hospitals and 829 clinics and also offers a health plan in select markets. Headquartered in Renton, Washington, Providence provides acute, ambulatory, virtual, and home-based care along with pharmacy and behavioral health services, supported by centralized technology, cybersecurity, and shared services teams.