1 day ago
Amsterdam, NetherlandsSenior
Responsibilities
- Lead discovery workshops and translate business requirements into process models, user stories, acceptance criteria, and solution designs.
- Design, configure, and extend Microsoft Dynamics 365 solutions across Field Service, Sales, Customer Insights – Journeys, and Project Operations Core.
- Build and maintain Dataverse data models, Model-Driven Apps, forms, views, dashboards, business rules, business process flows, and automated workflows.
- Design and implement security roles, integrations, data migrations, application lifecycle management, and deployment processes.
- Lead testing, user acceptance testing, deployment readiness, training, go-live support, hypercare, and solution documentation.
- Collaborate with business stakeholders, architects, developers, testers, integration teams, and third-party vendors.
- Apply governance standards and Microsoft best practices throughout the solution lifecycle.
- Mentor and support delivery team members.
Requirements
- At least 5 years of experience with Microsoft Dynamics 365, including Field Service, Sales, Customer Insights – Journeys, and Project Operations Core.
- Bachelor's degree or equivalent higher education qualification in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
- Professional proficiency in written and spoken English and Dutch.
- Strong experience with Microsoft Dataverse, Power Apps, Power Automate, and Power BI.
- Experience building Model-Driven Apps, custom tables, forms, views, dashboards, and custom pages.
- Knowledge of business process flows, business rules, approvals, notifications, and exception handling.
- Experience with Field Service work orders, scheduling, agreements, customer assets, inspections, inventory, and mobile applications.
- Hands-on development experience with JavaScript, C#/.NET plug-ins, custom APIs, Dataverse Web API, and integrations.
- Experience with Azure Functions, Logic Apps, Service Bus, and dataflows.
- Strong understanding of security roles, teams, business units, field security, and least-privilege access principles.
- Experience with Azure DevOps, source control, deployment pipelines, ALM, and CI/CD practices.
- Proven skills in requirements analysis, solution design, Agile delivery, testing, training, and stakeholder management.
- Relevant Microsoft Dynamics 365 and Power Platform certifications are considered an asset.
Tech Stack
Categories
Solutions Engineering
About Everience
Everience Italia provides IT managed services, including helpdesk support, break-fix dispatch, and technology consulting for SMEs and enterprises. Founded in 2012 and headquartered in Rho, Lombardy, it operates within an international group under the Everience brand and offers multilingual nearshore support from Timisoara, Romania. Revenue comes from managed service contracts and project-based support across Italy and abroad.