Partner Solution Engineer
ServiceNow6 days ago
Amsterdam, NetherlandsSenior
Responsibilities
- Lead FLIGHT-framework design workshops and define AI-native reference patterns and solution standards on the Now Platform.
- Translate partner and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications.
- Provide architecture and AI-readiness guidance and conduct reviews for complex integrations and advanced AI/agentic scenarios.
- Evaluate solutions for upgrade survivability, security posture, scalability, quality, performance, and simplicity.
- Create and publish reusable architectures, patterns, and design frameworks for the partner ecosystem.
- Develop industry-specific reference architectures and contribute validated patterns to the Pattern Library.
- Mentor partner teams in AI-native solution development and Now Platform extensibility.
- Support partner go-to-market strategies, technical goals, measurable outcomes, and success-story development.
- Collaborate with Product and Engineering to align partner innovations with platform priorities and AI strategy.
- Travel for partner, customer, and organizational activities up to 25%.
Requirements
- 8+ years of experience in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience.
- Significant experience working with technology partners at a partner or OEM level, including solution design and reference-architecture definition.
- Strong understanding of cloud platform architecture, including SaaS, PaaS, automation, and multi-tenancy patterns.
- Ability to guide partners through complex solution designs and business strategy discussions.
- Deep curiosity and expertise in AI technologies, emerging trends, and design thinking methodologies.
- Clear communication skills, including comfort engaging at the CxO level and translating technical topics into business insights.
- Experience facilitating workshops, design sessions, and collaborative innovation exercises.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- ServiceNow platform development experience or ServiceNow certifications such as CSA, CAD, CIS, or architectural certifications is preferred.
- Design Thinking training or certification and human-centered design experience are preferred.
- Generative AI, predictive analytics, or enterprise automation expertise is preferred.
- Business development experience with partner go-to-market plans or new solution plays is preferred.
- Experience in Financial Services, Healthcare, Manufacturing, or Public Sector is preferred.
- Familiarity with competitive cloud or enterprise software platforms is preferred.
Benefits
- Flexible work persona in the EMEA region; the employee type is regular.
- Travel for partner, customer, and organizational activities may be up to 25%.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.