18 days ago
Amsterdam, NetherlandsSenior
Responsibilities
- Configure and customise ServiceNow using Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Playbooks, and custom applications.
- Develop ServiceNow forms, dashboards, and Service Portal solutions using HTML, CSS, and AngularJS.
- Build workflows and automation with Flow Designer, custom workflow activities, and Service Catalog configurations.
- Implement integrations with SAP, Azure, Active Directory, and other external platforms using REST/SOAP web services, Integration Hub, and JDBC.
- Maintain CMDB integrity and CSDM compliance using Import Sets and Transform Maps.
- Translate business requirements into technical designs and documentation in collaboration with Functional Consultants, Business Analysts, and stakeholders.
- Conduct unit testing, support QA and UAT, and manage code migration through Update Sets or CI/CD pipelines.
- Provide second- and third-level ServiceNow support for incidents, enhancements, and defects using JavaScript and server-side scripting.
Requirements
- At least 5 years of hands-on ServiceNow development, configuration, and implementation experience across multiple modules.
- A degree in software engineering, electronic engineering, or a related technical discipline.
- An active ServiceNow Certified System Administrator credential.
- Strong proficiency in JavaScript, including Glide Script, HTML, CSS, and related ServiceNow web technologies.
- Implementation experience in at least one major ServiceNow suite, such as ITSM, HAM/SAM, ITOM, or SecOps-SOAR.
- Working knowledge of CMDB, CSDM, Import Sets, and Transform Maps.
- Fluency in English and Dutch; additional European languages are a plus.
- Additional ServiceNow certifications such as Certified Application Developer or Certified Implementation Specialist are preferred.
- Knowledge of ITSM principles and ITIL best practices is preferred.
- Experience integrating ServiceNow with SAP, Azure, Active Directory, Microsoft Teams, CoPilot, Snowflake, and Power BI is preferred.
- Familiarity with Agile and DevOps methodologies, CI/CD pipeline management, and sprint-based delivery is preferred.
- Strong communication skills for explaining technical concepts to technical and non-technical audiences.
Benefits
- Hybrid position based in Amsterdam, Netherlands, with arrangements subject to project and client requirements.
- Competitive salary based on qualifications and experience; no specific amount stated.
- NS business card covering commuting expenses.
- 25 days of paid holiday per year.
- Laptop and smartphone.
- Pension scheme and health insurance.
- Access to Udemy and Cognizant Academy digital learning libraries.
- Wellbeing programs and an international, technology-focused work environment.
Tech Stack
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant