1 day ago
Reston, VA, USASenior
Base Salary
$81k - $203k/yr
Responsibilities
- Discover and design ServiceNow solutions with Solutions Architects, Business Analysts, and stakeholders.
- Configure, customize, implement, and deploy ServiceNow applications according to business requirements and industry best practices.
- Perform data migration from legacy systems and validate data structures, schemas, tables, and fields.
- Assist with integrations between ServiceNow and other systems using technologies such as REST and SOAP.
- Create technical documentation covering configurations, customizations, data schemas, and technical decisions.
- Conduct testing for functionality, data integrity, and user experience, and resolve identified issues.
- Support end-user training, change management, incident resolution, and problem resolution.
- Apply security and compliance best practices and stay current on ServiceNow features, enhancements, certifications, and implementation practices.
- Coordinate with project managers, implementation specialists, architects, developers, support teams, and stakeholders on project status, risks, issues, and outcomes.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; one additional year of demonstrated experience may substitute for one year of education.
- U.S. citizenship is required, and the candidate must be able to obtain a Public Trust clearance.
- Participation in at least one ServiceNow implementation.
- At least 3 years of ServiceNow platform experience, including customization of Incident, Problem, Change, and Service Catalog applications.
- At least 3 years of custom ServiceNow application development experience, including custom UI Pages and CMS content.
- At least 3 years of full SDLC experience using mature industry languages, especially JavaScript, HTML5, Jelly, jQuery, and AngularJS.
- At least 3 years of experience implementing systems using Agile/Scrum methodology.
- Experience with ServiceNow scripting, platform configuration, design, deployment, client/server integrations, data models and tables, forms, record producers, security and access, workflows, applications, events, email, homepages, reports, external data, Machine Learning, and Orchestration.
- ITOM, CMDB, Orchestration, and Discovery implementation experience is preferred.
- Experience with multiple ServiceNow products, including IT Service Management, Event Management, and Project Portfolio Management, is preferred.
- ITIL Foundations certification, ServiceNow Developer certifications, ServiceNow Certified Systems Administration certification, Certified Implementation Specialist certification, ServiceNow Certified Application Developer certification, and ServiceNow Service Portal micro-certifications are preferred.
- Hands-on experience of more than 480 hours configuring or building 1–3 ServiceNow applications and in-depth knowledge of ServiceNow platform capabilities, modules, best practices, ITIL processes, and IT Service Management principles.
Benefits
- Remote-flexible work arrangement for candidates outside the Washington, DC 50-mile radius; the role is designated Nationwide Remote Office.
- Full-time employment with a stated pay range of $81,499.00–$202,850.00.
- Professional development through continued ServiceNow certification and training.
- Reasonable accommodations are available throughout the employment process.
Tech Stack
Categories
About ICF
ICF is a global consulting and technology services firm serving government and commercial clients across domains such as energy, health, climate, and digital modernization. It delivers advisory, program implementation, analytics, and software-enabled solutions on platforms like ServiceNow. Founded in 1969 and headquartered in Reston, Virginia, ICF is a public company traded on NASDAQ and works extensively with U.S. federal, state and local agencies as well as regulated industries.