Senior ServiceNow Developer - IRM/GRC
West Monroe19 hours ago
Chicago, IL, USA +5 moreSenior
Base Salary
$122k - $165k/yr
Responsibilities
- Lead ServiceNow IRM development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
- Design and configure ServiceNow Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM solutions.
- Translate risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs, workflows, assessments, integrations, and platform configurations.
- Configure IRM data structures and relationships for entities, risks, controls, control objectives, authority documents, citations, issues, indicators, and remediation activities.
- Build risk assessments, control attestations and testing, policy exceptions, issue-management workflows, approvals, notifications, reports, dashboards, and workspace experiences.
- Use JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards to configure and customize ServiceNow.
- Own design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive delivery-risk management.
- Use AI and automation tools to improve delivery efficiency while validating accuracy and quality.
Requirements
- At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
- Deep hands-on implementation experience in at least two ServiceNow IRM/GRC areas, such as Risk Management, Policy and Compliance Management, Audit Management, or Third-party Risk Management.
- Working knowledge of IRM concepts and data relationships, including entities, risks, controls, control objectives, assessments, issues, indicators, and remediation workflows.
- Strong ServiceNow development skills with JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
- Ability to travel 25% to 50% and work permanently in the United States without sponsorship.
- Experience delivering IRM solutions in utilities, financial services, healthcare, energy, or other regulated and asset-intensive industries is preferred.
- Experience integrating external regulatory content, risk data, control libraries, or enterprise systems with ServiceNow IRM is preferred.
- Experience with Advanced Risk Assessment, Smart Assessment Engine, IRM workspaces, Performance Analytics, or automated indicators and metrics is preferred.
- ServiceNow Certified System Administrator, Certified Application Developer, or relevant GRC/IRM implementation certifications are preferred.
- Experience incorporating AI tools into delivery workflows while assessing accuracy, security, bias, and output quality is preferred.
- Commitment to inclusion and diversity and openness to new ideas and perspectives.
Benefits
- Medical, dental, vision, and basic life insurance coverage for employees and families.
- 401(k) plan, employee stock ownership program, and eligibility for annual bonuses.
- Unlimited flexible time off and ten paid holidays annually.
- Ten weeks of paid parental leave available upon hire.
- The role requires 25% to 50% travel and permanent U.S. work authorization without sponsorship.
- Salary varies by proximity to West Monroe offices, with listed ranges from $121,600 to $164,500 USD.
Tech Stack
Categories
About West Monroe
West Monroe is a Chicago-based business and technology consulting firm that helps enterprises and private equity sponsors improve operations and build digital capabilities. It sells project-based consulting across industries such as financial services, healthcare, energy, and software, including M&A advisory, customer experience, product and data strategy, and cybersecurity. Founded in 2002 and privately held under M/C Partners, it operates from multiple U.S. hubs.