Google CX Engineer
TELUS Digital2 days ago
Responsibilities
- Stay current on Google CES advancements and recommend new capabilities.
- Contribute to the development of innovative solutions on the Google CES platform.
- Lead the architecture and development of Google Cloud environments for GECX deployments.
- Design secure integrations between GECX and Google Cloud AI services.
- Configure identity and access management for GECX components.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- 5+ years of experience in technology consulting or customer experience focused on AI/ML solutions.
- Preferred: Active Google Cloud Professional Certifications.
- Practical expertise with Google Customer Engagement Services.
- Strong understanding of customer experience design and contact center operations.
- Excellent communication and presentation skills.