4 days ago
Vancouver, CanadaSenior
Responsibilities
- Map EviSmart’s product to customer LMS configurations and workflows during sales and onboarding.
- Assist Sales with scoping complex, multi-module deals and identifying onboarding requirements before contract signing.
- Support tailored demos for complex customer accounts.
- Act as the liaison between Sales and Product to resolve customer workflow and LMS gaps.
- Work with Customer Success to improve onboarding and customer satisfaction.
- Lead onboarding calls and own assigned complex accounts through go-live.
- Ensure onboardings are completed within promised customer timelines.
- Track onboarding status accurately in HubSpot.
- Identify recurring workflow-mapping gaps and contribute improvements to the onboarding playbook.
Requirements
- 5+ years of experience in a Solutions Engineer, Implementation, or Technical Onboarding role at a B2B SaaS company.
- Experience mapping products to customers’ existing systems and workflows, such as LMS or practice management software, during sales and onboarding.
- Ability to independently lead onboarding calls, including with frustrated or uncertain customers.
- Strong cross-functional communication skills for translating customer needs to Product and product constraints to customers.
- Strong organization and CRM/documentation habits.
Categories
Solutions Engineering
