14 hours ago
Hsinchu, Taiwan +3 moreEntry Level
Responsibilities
- Support the application of MACH software at customer sites.
- Install, maintain, and develop software recipes for customer use cases.
- Identify, report, and reproduce software bugs for R&D and engineering troubleshooting.
- Install and test new software releases.
- Help customers qualify and validate software results.
- Clarify customer problem statements and communicate progress to customers and KLA colleagues.
- Develop training materials and communicate Best Known Methods.
- Provide software demonstrations and training to customers and support engineers.
- Build strong customer relationships and provide product improvement feedback to KLA development engineers.
- Collaborate with MACH R&D, engineering, sales, and marketing teams.
Requirements
- Doctorate degree with 0 years of related work experience, or a master's degree with 3 years of related experience, or a bachelor's degree with 5 years of related experience.
- Ability to work closely with customer technologists and software development teams.
- Ability to communicate customer problems, progress updates, and technical information clearly.
- Ability to work professionally in a highly customer-facing role.
Benefits
- Competitive, family-friendly total rewards package.
- Inclusive work environment and equal opportunity employment.
- The role is expected to be present at customer sites more than 75% of the time and travel 10–15% to other customer sites.
- Taiwanese customer sites are mainly in and around Hsinchu City, Taiwan Province.
Categories
Solutions Engineering
About KLA
KLA builds process control, inspection and metrology systems used to manufacture semiconductor wafers, reticles, advanced packaging, printed circuit boards, and displays, and sells related software and services to chipmakers and electronics manufacturers. Its business model centers on capital equipment sales plus service and support contracts. Headquartered in Milpitas, California, KLA traces its origins to the 1997 KLA-Tencor merger and is publicly traded on NASDAQ under the ticker KLAC.