3 months ago
Bengaluru, IndiaMid Level / Senior
H1B Sponsor
Responsibilities
- Act as primary L3/PSE owner for high-impact mobile issues.
- Lead structured, hypothesis-driven investigations to identify root causes.
- Collaborate with engineering teams to assess impact and prioritize fixes.
- Manage customer and stakeholder communication for critical issues.
- Identify patterns in customer tickets to recommend product improvements.
- Maintain internal runbooks and knowledge base content for mobile workflows.
- Mentor and coach L2 engineers to enhance troubleshooting skills.
- Analyze device telemetry and fleet-level patterns for actionable insights.
Requirements
- B.S. in Computer Science, Engineering, or related technical field.
- 8+ years of experience in technical support or solutions engineering.
- Proven expertise in troubleshooting mobile apps across Android and/or iOS.
- Strong debugging and root-cause analysis skills.
- Experience working with engineering and product teams.
- Excellent written and verbal communication skills in English.
- Strong ownership mindset and bias for action.
- Demonstrated resourcefulness and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic work environment.
- Experience in direct customer interaction and incident response.
Benefits
- Flexible, employee-led remote working model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Above-market total compensation including base salary and equity.
About Samsara
Samsara (NYSE: IOT) builds with the operators who keep the world moving. Working alongside the drivers, mechanics, dispatchers, and crews behind the world's most complex operations, Samsara turns what they know into technology that makes their work safer and more efficient. Tens of thousands of organizations rely on Samsara across transportation, construction, logistics, manufacturing, field services, government, and more. Built with operators, for operators.