Senior Cloud Technical Lead
SAS Institute2 months ago
Ottawa, CanadaSenior
Responsibilities
- Own technical implementation and ongoing operations for a portfolio of SAS Cloud customer environments.
- Oversee and approve changes for assigned customers.
- Consult with customers to understand their business and connect SAS capabilities to business outcomes.
- Deliver customer service using a customer-first and continuous-improvement approach.
- Collaborate with SAS R&D, Product, Technical Support, Service Management Office, and other teams to maintain service quality and customer satisfaction.
- Partner with Cloud Service Delivery Managers and participate in a global Cloud Technical Lead Community of Practice.
Requirements
- Fluency in both French and English.
- Eligibility to obtain and maintain Canadian government security clearance for work in a protected space.
- 8+ years of technical experience, including 3 years in consulting, systems support, customer support, or enterprise software training.
- 3 years of experience with UNIX or Linux supporting enterprise-class applications.
- Bachelor’s degree in a quantitative field such as Computer Science or Information Technology.
- Experience with containers, container-based applications, and/or container orchestration tools.
- Equivalent combinations of related education, training, and experience may be considered.
- Preferred: familiarity with MS Azure, AWS, GCP, or OpenShift; experience with Python, Ansible, or Kubernetes; scripting experience; and experience with SAS.
- Ability to travel up to 10% of the time.
Benefits
- Hybrid work arrangement in Ottawa, Canada.
- Comprehensive medical, prescription, dental, and vision plans plus a health care spending account.
- Short- and long-term disability plans.
- Group RRSP matching program.
- Gym membership and fitness equipment reimbursement.
- Vacation, paid holidays, volunteer time off, and unlimited sick days.
- Well-being programs designed to reduce stress and support health and productivity.
Tech Stack
Categories
Solutions Engineering
About SAS Institute
SAS Institute builds analytics and AI software used by enterprises and governments to manage data, run statistical models, and deploy predictive applications. Its offerings span the SAS Viya cloud platform, industry-specific solutions, and consulting/training services, sold via licenses and subscriptions. Founded in 1976 and headquartered in Cary, North Carolina, SAS remains privately held and serves customers across finance, healthcare, and the public sector.