Global Software Support Engineer II-Semi-Beijing/Hefei
Applied Materials3 days ago
Beijing, China or Hefei, ChinaMid Level
Responsibilities
- Analyze and collaborate on resolving moderately complex equipment software application and systems issues.
- Investigate customer high-value problems, systemic bugs, and software failures.
- Provide customer software support through the Software Ticketing system.
- Deliver timely updates and reports to stakeholders on key customer software issues.
- Create, test, and verify Software Change Notifications and Key Feature Procedures.
- Contribute to customer-facing feature documentation, software specifications, design, testing, and documentation reviews.
- Assist with training junior engineers and explaining detailed product operation.
Requirements
- Demonstrated expanded conceptual knowledge in the relevant discipline and the ability to solve straightforward technical problems using experience, judgment, and precedents.
- Ability to explain complex information clearly and provide informal guidance to new team members.
- Ability to work within organizational guidelines and policies; no supervisory experience is required.
Benefits
- Full-time regular employment.
- Location in Beijing or Hefei, China.
- Travel required 50% of the time.
- Relocation eligible.
- Health and wellbeing programs and support for personal and professional growth.
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.