VP, Enterprise Solution Architect
Concentrix23 hours ago
Remote, United StatesStaff+
Base Salary
$200k - $275k/yr
Responsibilities
- Lead and evolve the global Enterprise Solution Architecture function, including best practices, governance frameworks, methodologies, and solution standards.
- Develop and execute the strategic technology vision for Customer Experience Services.
- Build, mentor, and lead Enterprise Architects, Solution Consultants, and Technology Specialists.
- Provide executive oversight for global presales solutioning, enterprise architecture, and consulting engagements.
- Design and position transformational CX solutions across cloud, CCaaS, CRM, AI, automation, service management, and analytics platforms.
- Guide strategic pursuits, large-scale RFPs, executive presentations, solution workshops, and enterprise transformation initiatives.
- Partner with Sales, Client Management, Delivery, and Product leaders to drive pipeline, revenue, account expansion, and partner-sourced growth.
- Develop executive relationships with Fortune 500 clients, technology partners, analysts, and industry influencers.
- Establish AI governance, reference architectures, reusable accelerators, and intellectual property for responsible AI and automation deployment.
- Represent the company at conferences, client forums, analyst briefings, and partner events while tracking commercial, team, innovation, and customer-success KPIs.
Requirements
- 15+ years of progressive experience in enterprise architecture, solution consulting, technology strategy, or presales leadership within enterprise technology, BPO, or customer experience services organizations.
- 7+ years of leadership experience managing Enterprise Architects, Solution Consultants, or technical presales organizations.
- Proven success leading large-scale solution architecture organizations supporting Fortune 500 and Global 2000 clients.
- Deep expertise in contact center technologies, CRM platforms, cloud ecosystems, AI/GenAI solutions, automation, analytics, and customer experience transformation.
- Demonstrated success driving multimillion-dollar technology pursuits, strategic accounts, and complex enterprise transformations.
- Strong understanding of AI, Generative AI, Agentic AI, LLMs, cognitive automation, predictive analytics, and customer engagement technologies.
- Experience developing enterprise architecture standards, governance models, and technology roadmaps.
- Strong commercial and financial acumen, including outcome-based pricing, business cases, and investment justification.
- Executive presence with exceptional communication and stakeholder management skills.
- Experience establishing strategic partnerships with major technology providers and hyperscalers.
- Preferred experience in customer experience, contact center, BPO, digital transformation, or technology services industries.
- Preferred certifications across cloud, CCaaS, CRM, AI, and enterprise architecture platforms.
- Preferred experience with AWS, Azure, Google Cloud, Salesforce, Dynamics 365, ServiceNow, Genesys, NICE, Amazon Connect, OpenAI, Anthropic, UiPath, and Databricks.
- MBA, Master's Degree, or equivalent executive leadership experience is preferred.
- Preferred thought leadership through speaking engagements, industry publications, advisory boards, or analyst engagements.
Benefits
- Base salary plus performance incentives.
- Medical, dental, and vision insurance for eligible employees.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off and holidays.
- Paid learning days.
- Full-time, work-at-home position for candidates in the United States, with a preferred location in the Eastern Time Zone.
- English is required and Spanish is listed as an additional language.
- Immediate vacancy with an expected start as soon as possible; application deadline is September 21, 2026.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.