Staff Software Engineer
ServiceNow5 days ago
Base Salary
$150k - $262k/yr
Responsibilities
- Set technical direction for HRSD model-driven, agentic, and conversational AI capabilities.
- Own agent architecture, orchestration, context assembly, tool exposure, autonomy boundaries, model migration, and build-versus-adopt decisions.
- Design versioned, upgrade-safe instruction and tool-description contracts for customer-configurable HRSD products.
- Build evaluation infrastructure including golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection.
- Establish production observability and safety controls for hallucinations, tool-selection errors, unsafe actions, access violations, and prompt injection.
- Define standards for accountable AI-assisted engineering, including specifications, reviews, and verification harnesses.
- Contribute hands-on to complex integrations, risky migrations, prototypes, incidents, and systemic fixes.
- Collaborate with product, engineering, and design to create scalable AI solutions.
Requirements
- 7+ years of software engineering experience with technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation systems.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with entitlement-aware retrieval and tool layers, per-user access enforcement, role scope separation, restricted records, and audit requirements.
- Experience with dataset curation, judge calibration, CI gating, and drift detection used by other engineers.
- Strong system design, API, data modeling, testing, front-end, server-side, and relational data experience.
- Experience using AI coding assistants and agents accountably.
- On-call and incident-command experience for customer-facing systems, including ownership of systemic fixes.
- Experience with Java, JavaScript/TypeScript, and React, with the ability to learn new tools and frameworks quickly.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred: HR domain experience, including case management, employee journeys, payroll, benefits, leave, or absence.
- Preferred: integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
- Preferred: experience contributing in a forward deployment model to support customer adoption.
Benefits
- Base pay is listed at $149,800-$262,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role uses ServiceNow’s flexible work persona within its distributed work model.
- This is a regular employee position in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.