Senior Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow23 hours ago
Base Salary
$172k - $301k/yr
Responsibilities
- Lead the design and delivery of complex cross-functional features from architecture through production operations.
- Build agent loops, tool integrations, prompt and context layers, retrieval systems, and evaluation harnesses with reliability and governance.
- Define and measure the team’s use of AI for code generation, test automation, review, triage, and documentation.
- Mentor senior and mid-level engineers and establish standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and engineering leads to turn ambiguous problems into scoped, shippable plans.
- Own production quality, including defect triage, release readiness, and gate reviews.
Requirements
- 8+ years of software engineering experience with a record of technical leadership at the staff level or equivalent.
- Strong proficiency in TypeScript or another statically typed language and solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Experience using or critically evaluating AI-assisted and agentic development tools and workflows.
- Clear written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
Benefits
- Base pay of $171,900-$300,800, plus equity when applicable and variable/incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona; the role is a regular employee position in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.