Senior Consultant – ServiceNow
TTEC Digital8 months ago
Hyderābād, IndiaStaff+
Responsibilities
- Architect, design, and solution ServiceNow platform implementations.
- Lead ServiceNow consultants and provide technical guidance on complex assignments.
- Own technical delivery for India-based project work, including scope definition, estimation, planning, quality review, coding, and testing.
- Collaborate with onshore teams, clients, system analysts, project managers, and sales teams.
- Participate in solution engineering and pre-sales activities, including solutioning, estimation, proposals, and contracts.
- Drive training, development, knowledge sharing, team growth, and new technical capabilities.
- Support operational metrics and stakeholder satisfaction for the India team.
Requirements
- Bachelor’s degree in computer science, IT, or engineering is preferred.
- 12+ years of experience in the customer experience software space.
- 4–7 years of experience working with the ServiceNow platform.
- Proven experience leading the design, development, and implementation of complex ServiceNow solutions.
- Expertise in JavaScript, HTML, CSS, and other web development technologies.
- Deep understanding of ServiceNow architecture and data models.
- Advanced experience with REST and SOAP integrations.
- In-depth knowledge of ITIL processes and best practices.
- ServiceNow Certified System Administrator certification is required.
- ServiceNow Certified Implementation Specialist or ServiceNow Certified Application Developer certification is required.
- Experience with Customer Service Management, CCaaS, CTI, and IVR integrations.
- Experience with Agile/Scrum methodologies and familiarity with additional ServiceNow products and modules.
- Knowledge of cloud platforms and technologies.
- Strong leadership, communication, problem-solving, prioritization, customer service, and team-development skills.
Benefits
- In-person work in Hyderabad according to site working policies.
- Opportunity to lead ServiceNow consulting delivery, practice growth, innovation, and team development.
- TTEC promotes an inclusive and equal-opportunity workplace and has Great Place To Work 2024–2025 certification across 14 countries.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.