Forward Deployed Engineer (AI Solutions) - APAC Market
Aircall.io, Inc.6 days ago
Sydney, AustraliaEntry Level / Mid Level
Responsibilities
- Lead customer discovery and solution design sessions to identify automation opportunities and define architectures.
- Design, build, deploy, and optimize low-code integrations connecting Aircall’s AI Agent with CRMs, help desks, and communication tools.
- Configure AI Agent intents, prompts, actions, guardrails, evaluations, monitoring, and performance metrics.
- Manage complex cross-functional deployments, including timelines, stakeholders, accountability, scope, and delivery.
- Create reusable templates, playbooks, models, and reference architectures for scalable AI deployments.
- Collaborate with Engineering, Product, Sales, Solutions, Customer Success, and GTM leadership to resolve blockers and improve the platform.
- Lead team enablement through training, workshops, documentation, and internal and external product education.
- Run targeted outbound campaigns, support product pipeline and forecast routines, and own regional top-line targets for assigned products.
- Act as an internal GTM product owner and provide customer and integration insights for the AI Voice Agent roadmap.
- Monitor AI and customer-experience industry trends and feed insights into product and go-to-market strategy.
Requirements
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Required client-facing experience.
- Strong command of APIs, webhooks, JSON, REST, and GraphQL, with the ability to design and troubleshoot integrations.
- Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
- Hands-on experience with Zapier, Make, n8n, Workato, HubSpot automation, or Salesforce automation.
- Demonstrated ability to lead cross-functional projects with Engineering, Product, and Customer Success.
- Strong communication and stakeholder-management skills across technical and business audiences.
- Experience with telephony, voice, or contact-center systems such as SIP, WebRTC, call routing, containment, or AHT is a plus.
- Familiarity with Looker, BigQuery, or Snowflake is a plus.
- Exposure to JavaScript or Python for light customization and debugging is a plus.
- Experience with MCP Servers is an additional advantage.
Benefits
- Competitive salary package and benefits.
- Fast-learning, entrepreneurial environment with a strong team spirit.
- Work-life balance and a people-focused culture.
- Multicultural environment with more than 45 nationalities.
- Equal-opportunity, diversity, equity, and inclusion-focused workplace.
Tech Stack
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).