10 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Own the architecture and long-term roadmap of Decagon’s real-time voice runtime.
- Lead initiatives improving speech understanding, synthesis quality, conversational timing, and responsiveness.
- Define reliability, testing, and observability standards for live voice interactions.
- Build frameworks that make voice systems easier to debug, measure, and iterate on.
- Mentor senior engineers and help expand the technical culture of the Voice group.
- Collaborate with Research, Infrastructure, and Product on speech models, latency, performance, and new voice capabilities.
Requirements
- 8+ years of engineering experience with significant technical leadership.
- Expertise in real-time systems, streaming pipelines, or audio-based applications.
- Ability to define architectural direction and lead cross-functional projects.
- Strong debugging skills across audio, networking, and model-driven systems.
- Experience mentoring engineers and influencing engineering standards.
- Preferred: experience with speech recognition or synthesis systems.
- Preferred: experience with VAD, streaming protocols, or other real-time audio systems.
- Preferred: experience designing or maintaining LLM-driven applications.
- Preferred: experience optimizing performance for low-latency use cases.
Benefits
- In-office work arrangement.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401K or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.