9 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Own the architecture and long-term roadmap of Decagon’s real-time voice runtime.
- Lead initiatives improving speech understanding, synthesis quality, conversational timing, and responsiveness.
- Define reliability, testing, and observability standards for live voice interactions.
- Build frameworks that make voice systems easier to debug, measure, and iterate on.
- Mentor senior engineers and help expand the technical culture of the Voice group.
- Collaborate with Research, Infrastructure, and Product on speech models, latency, performance, and new voice capabilities.
Requirements
- 8+ years of engineering experience with significant technical leadership.
- Expertise in real-time systems, streaming pipelines, or audio-based applications.
- Ability to define architectural direction and lead cross-functional projects.
- Strong debugging skills across audio, networking, and model-driven systems.
- Experience mentoring engineers and influencing engineering standards.
- Preferred: experience with speech recognition or synthesis systems.
- Preferred: experience with VAD, streaming protocols, or other real-time audio systems.
- Preferred: experience designing or maintaining LLM-driven applications.
- Preferred: experience optimizing performance for low-latency use cases.
Benefits
- In-office work arrangement.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401K or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.