23 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Drive availability, reliability, resilience, and operational excellence across core commerce platforms.
- Coordinate multifunctional triage during P1/P2 production incidents, isolate root causes, and implement recovery actions.
- Ensure operational readiness, load resilience, and support coverage for high-volume booking periods and fiscal quarter-end cutovers.
- Investigate complex transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends.
- Use APM and log aggregation tools to derive insights and improve platform operations.
- Develop automated health checks, anomaly detection routines, and self-healing scripts.
- Resolve issues effectively while maintaining customer satisfaction.
- Document processes, resolutions, and recurring issues for knowledge management and training.
- Use AI to correlate events and transactions and generate operational efficiency insights.
Requirements
- Bachelor’s degree in Engineering.
- At least 6 years of significant professional experience, including 6+ years in platform operations, Site Reliability Engineering, technical systems support, or production infrastructure engineering.
- At least 5 years of operational experience supporting high-volume enterprise commerce platforms.
- Deep understanding of microservices architecture, RESTful APIs, API gateways, event-driven architecture, Apache Kafka, and JMS.
- Strong Python scripting skills for automation, synthetic monitoring, and system integration.
- Excellent English interpersonal skills for collaboration with global teams.
- Strong analytical and problem-solving skills.
- Familiarity with Cisco Commerce architectures such as CCW, CCW-R, and Enterprise Agreement Workspaces.
Tech Stack
Categories
Site Reliability
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.