BMC Remedy/Helix Developer
General Dynamics Information Technology4 days ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Develop BMC Remedy/Helix workflows, forms, fields, integrations, data imports, and Digital Workplace service offerings.
- Build and maintain REST API, web service, LDAP, and other integrations between Helix and external systems.
- Gather requirements and create requirements documentation, design documents, implementation guides, test scripts, and process flows.
- Provide technical guidance, customer demonstrations, application and integration support, and professional customer communications.
- Support incidents, change requests, production maintenance, service-level targets, customer onboarding, sustainment, and continual service improvement.
- Manage sprint work, milestones, technical debt, product demonstrations, change windows, and participation in on-call rotations.
Requirements
- 5+ years of software development experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with BMC Remedy version 23.x or higher and Helix application process flows.
- Expert familiarity with one or more Helix applications, including Incident Management, Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital Workplace Portal, CMDB, or Asset Management.
- Experience with SaaS solutions or AWS Cloud environments and with Pentaho Spoon, BMC HDM, REST API, or web services for system interfaces or data migration.
- Working knowledge of relational databases, networking concepts, OSI rules, logging-based troubleshooting, and Microsoft productivity tools.
- Experience gathering and documenting customer requirements, providing demonstrations, working across multiple projects, and working productively in a remote environment.
- BS degree; additional years of experience may be considered in lieu of a degree.
- CompTIA Security+ CE certification, obtainable within three months of the start date.
- Ability to obtain and maintain an Interim Secret security clearance before starting and US citizenship.
Benefits
- Remote work from any US location with a full-flex work week where possible.
- Medical, dental, vision, HSA, disability, life, accident, critical illness, and business travel insurance options.
- 401(k) plan with company match and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave, including up to 160 hours of paid family leave for eligible employees.
- Career growth support through an AI-powered career tool and internal mobility team.
- Pending funding; 40 scheduled weekly hours and no travel required.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.