2 months ago
Remote, United StatesStaff+
Base Salary
$204k - $300k/yr
Responsibilities
- Own the technical layer of strategic enterprise deals from discovery through close in partnership with Account Executives.
- Run tailored Scribe Optimize demos and lead proof-of-concept planning, configuration, and delivery.
- Translate customer workflow challenges into measurable ROI narratives and technical solutions.
- Drive technical validation and security workstreams while removing technical deal roadblocks.
- Represent customer needs to Product and create repeatable pre-sales assets and playbooks.
- Serve as a technical reference point for Scribe’s go-to-market organization.
Requirements
- At least 8 years of experience in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company.
- Experience working on complex deal cycles with strategic enterprise accounts.
- Strong fluency in LLM architecture, prompt design, model behavior, and AI output quality.
- Ability to translate customer requirements into technical context for AI/ML Engineering teams.
- Ability to explain Scribe’s Workflow AI framework to technical and non-technical audiences, including senior executives.
- Understanding of enterprise workflows and operational processes involving platforms such as Salesforce, ServiceNow, and SAP.
- Experience building business cases, validating assumptions, and quantifying customer impact.
- Preferred experience with process mining, workflow intelligence, operational analytics, enterprise AI products, enterprise AI security reviews, model governance, or responsible AI practices.
Benefits
- Remote work is available for employees permanently based in a major U.S. city; San Francisco employees work hybrid from the SOMA office 2–3 days per week.
- Travel is expected up to 30% of the time.
- Health, dental, and vision insurance are available for employees and dependents.
- Flexible paid time off, company holidays, paid parental leave, and a 401(k) are provided.
- Additional perks include equity for all full-time employees, daily catered lunch for San Francisco employees, commuter benefits, and a home office stipend.
Categories
Solutions Engineering
About Scribe
Scribe builds a process documentation and knowledge-capture platform that turns on-screen workflows into step-by-step guides with screenshots, editable docs, and embeds. It sells SaaS plans to teams and enterprises, with integrations and an AI layer to organize and reuse captured processes across tools and agents. Founded in 2019 and headquartered in San Francisco, it is privately held.